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Annual Customer Complaint Resolution Statistics Report (2018)


 

Bank of China (Canada) (the "Bank") is committed to handling customer complaints in a timely manner, and providing resolutions to customer's complaints fairly. In compliance with Complaint Regulations, the Bank publicly reports its customer complaint resolution statistics on an annual basis.

2018 Annual Statistics

Content Number
The total number of complaints received and dealt with by the Bank 0
The average length of time taken by the Bank to deal with the complaints.  N/A
The number of complaints that were resolved to the satisfaction of the customer, in the opinion of the Bank.  N/A

Date: February 14, 2019

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