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Notice of Bank of China (Canada) Toronto Markham Branch Closure and Consolidation


 

Dear Bank of China (Canada) Toronto Markham Branch Customers:

Due to a business decision, Bank of China (Canada) (“the Bank”) will close the current Toronto Markham Branch and consolidate its existing service with the GTA Main Branch. In this regard, we provide you with the following information:

1. Information of branch under closure:

• Name of Branch: Bank of China (Canada) Toronto Markham Branch

• Address: Unit 3, 3265 Highway 7 East, First Markham Place, Markham, ON, L3R 3P9, Canada.

• Telephone number: 905-947-4467

• Fax number: 905-947-1706

• The date planned for the closure of the branch: April 13, 2019

2. Information of branch consolidated with:

• Name of Branch: Bank of China (Canada) GTA Main Branch

• Address: 1 Bank of China Way, Markham, ON, L3T 7X8, Canada.

• Telephone number: 905-771-2818

• Fax number: 905-707-7073

• Business hours: Monday to Thursday 10:00 - 16:30; Friday 10:00 - 17:00.  Starting from April 20, 2019, it will also open on Saturday 10:00 - 16:00.

3. Public Consultation:

• A community consultation meeting will be held on Thursday, December 20, 2018 from 17:00 to 19:00 at the Toronto Markham Branch for the community members who are affected by the closure of this branch, where you will have an opportunity to ask questions. If you consider yourself an impacted customer by this closure, please contact the branch or call center’s customer service representative with the phone numbers provided at the end of this Notice to make a reservation for the meeting. 

• The Bank will also hold other consultation and public engagement activities at the Toronto Markham Branch with the affected customers in order to be transparent, provide an explanation and address any customer concerns. These include Branch Manager Meet Day on the last Friday in each month from December 28, 2018 until March 29, 2019, and extended hours from 16:30 to 18:00 on each Thursday from December 06, 2018 until April 11, 2019.

• The Commissioner of Financial Consumer Agency of Canada (“FCAC”) may require the Bank to convene and hold an additional meeting between representatives of the Bank, FCAC and interested parties in the vicinity of the branch, in order to exchange views about the proposed closure of the branch. If this is the case, a notice will be displayed at the Toronto Markham Branch location and posted on the Bank’s website http://www.bankofchina.com/ca/.

4. Arrangements for Current Customer Services:

4.1 Customers with Accounts:

• After the branch closure and consolidation, the Bank will ensure that all existing Toronto Markham Branch customers will be redirected to the GTA Main Branch where they will obtain full services and products similar to the ones previously provided. The impacted customers’ accounts will be automatically transferred to the GTA Main Branch, with little to no business disruption.

4.2 Customers with Safety Deposit Box (SDB) service, action is required as below:

• Customers are required to CLOSE their SDB, return both keys and remove the contents prior to March 24, 2019 at the Toronto Markham Branch. The Toronto Markham Branch will calculate the rental fees based on the actual monthly occupancy and refund the balance on a pro rata basis.

• If customers are unable to close and empty their SDB prior to March 24, 2019, we will move the SDB to the GTA Main Branch. We will not be liable for any inconvenience, delay, damage or loss to the contents resulting from the relocation of SDB. We will engage a reputable company specializing in the transportation of SDB, and use ordinary diligence and protective measures when moving them from the Toronto Markham Branch to the GTA Main Branch. There will be no SDB access from March 24, 2019 to April 12, 2019 at the Toronto Markham Branch where the SDB service is being relocated.

5. Ongoing Customer Services:

• Customers can conduct similar banking services at the GTA Main Branch; but SDB service will only be available on or after April 15, 2019 at the GTA Main Branch.

• Please be informed that customer can apply for SDB service or conduct similar banking services at nearby Toronto North York Branch located at Unit 28, 3040 Don Mills Road, Peanut Plaza, North York, ON, M2J 3C1, Canada, Tel: 416-502-0888, Fax: 416-502-1097.

This notice will also be displayed at the Toronto Markham Branch location. All related notices are being sent to all account holders and/or SDB users of the Toronto Markham to their most recent addresses in the Bank’s record by regular mail and e-mail given the potential for delivery delay resulting from the current Canada Post service disruption.

Should you have any questions about our Toronto Markham Branch consolidation, you may contact our Toronto Markham Branch or our Customer Service Call Center representatives at the contact below:
Toronto Markham Branch Telephone: 905-947-4467 ext. 5965 and 5976
(Monday to Friday 10:00-16:30, excluding statutory holidays)
Customer Service Call Center toll-free number: 1-844-669-5566 (24/7)

For your information, the Financial Consumer Agency of Canada (“FCAC”) can be contacted at:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa ON K1R 1B9
Canada
Telephone: 1-866-461-3222
Fax: 1-866-814-2224

This Notice is given in English with translation in Chinese. The English version will prevail.

We appreciate your understanding and support.

Sincerely yours,

Bank of China (Canada)
December 3, 2018

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