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Announcement on Temporary Suspension of E-banking Services(5.12-13)


2018-05-09

Dear customers,

To provide better financial products and services, we will upgrade our systems form May 12thto May 13th,2018 (Beijing time). During the period of upgrade, our Online Banking, Mobile Banking,Telephone Banking and Short Message Services will be suspended as the following table:

Region Service type Period of suspension (Beijing time)
Asia-Pacific1 Online Banking
Mobile Banking
Home Banking
Online Banking/Mobile Banking:23:45,May 12th-6:30,May 13th, 2018
Europe  &  Africa2
America3
Asia-Pacific Short Message
Services
1:15-6:00,May 13th, 2018
Europe  &  Africa
America
Asia-Pacific Telephone Banking 1. Self-service: 1:00-7:30, May 13th, 2018
2. Register/Cancel service: 1:15-5:50 May 13th, 2018
Europe  &  Africa 1. Self-service: 8:30-14:50, May 13th, 2018
2. Register/Cancel service: 8:45-13:05 May 13th, 2018
America 1. Self-service: 14:00-19:45, May 13th, 2018
2. Register/Cancel service: 14:15-18:00 May 13th, 2018

We will make efforts to shorten the suspension period. If the suspension is shorter than that mentioned above, all the transactions through Online Banking, Mobile Banking or Telephone Banking submitted by customer will be valid.

We apologize for any inconvenience arising from the system upgrade. For any questions, please dial our local hotline or visit our bank outlets.

Bank of China Limited
May 9th, 2018


1Asia-Pacific:Bank of China (Hong Kong) Limited,Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Taipei Branch, Bank of China (Kazakhstan) , Bank of China (New Zealand) Limited, Vientiane Branch, Karachi Branch,Bank of China (Dubai) Limited, Abu Dhabi Branch, Ulaanbaatar Representative Office,Preparatory office of Colombo Branch, Preparatory office of Qatar Branch, Preparatory office of Mumbai Branch

2Europe-Africa:London Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A`. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch, Bank of China (Hungary) Co.Ltd Prague Branch,Bank of China (Hungary) Co.Ltd Vienna Branch,Dublin Branch,

3America:New York Branch, Bank of China(Canada) , Toronto Branch, Panama Branch,Grand Cayman Branch,Preparatory office of Mexico Branch

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