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User Guide


 

Points for attention in operation of Internet banking:

Do not access your online banking in public places such as net café or public library; unfamiliar computers may be installed with malicious monitoring programs to trap your username and password. Moreover, your keyboard operation may be open to the stealthy observation of strangers.

When you login to online banking, please examine carefully the Previous Logon Time on the welcome page and make sure that it complies with your recollection of your last login time to avoid being confused or cheated by malicious email or website.

Please make sure the favorite website address is correct before you login the online banking system with the website address stored in the Favorites folder of your Internet Explorer.

The method to identify fake or malicious website: malicious email or website uses different disguises to make them looked correct. These disguises include: i) use the images of the genuine website. ii) redirect customer to the genuine website, and intercept customer’s data flowing through the fake website during the communication between the customer and the bank . iii) use similar domain name which may be falsely recognized as the domain name of genuine bank website.

Every time you finish with online banking, please always choose Exit on the top right-hand corner of the system and then close the browser.

If you need to leave your computer for any reason, please log-out of online banking by clicking Exit on the top right-hand corner of the system.

Please set a password for your computer to secure the information in it.

Please check your account balance before and after you finish the online transactions. Moreover, we suggest that you check your accounts regularly. If you have any trouble or discover any abnormal situation, please contact us through our customer service hotline.

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