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  • 1800 095 566(Within Australia)
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Bank of China Australia's Commitment to Comply with the Banking Code of Practice

2019-06-26

As a member of the Australian Banking Association, Bank of China Australia is committed to comply with the Banking Code of Practice (BCOP) from 1 July 2019.

The BCOP is a code that sets out the standards of practice and service in the Australian banking industry for individual and small business customers, and their individual guarantors.

We have made a commitment under the BCOP to our customers to ethical behaviour, to fair and responsible lending practices and to the protection of their privacy.

You can obtain a free copy of the BCOP from:

  • (a) our website here at www.bankofchina.com/au; or
  • (b) any of our retail branches in Australia; or
  • (c) us by mail upon your request by telephoning us on 1800 095 566 (if calling within Australia) or +61 3 9670 6200 (if calling from overseas).