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  • 0061-2-8871 5888(From Overseas)
  • 1800 095 566(Within Australia)
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Notice of Support to Bushfire Affected Customers


Dear Customers,

As a result of the bushfires in Australia since late 2019, many households and businesses have experienced economic loss. Bank of China (Australia) Limited understands that there are times when our customers need help. We are therefore reaching out to offer assistance to customers who have suffered financial difficulties as a result of the bushfires, including those who cannot afford the minimum loan or credit card repayment amount and who may have received an overdue notice for a loan or credit card.

Please refer to our Financial Difficulty Assistance about the assistance the Bank can provide including:

  • Tailoring a payment arrangement
  • Deferring or reducing loan repayments for a defined period of time
  • Extending your loan term
  • Capitalising repayment arrears

Relevant assistance will depend on your personal circumstances and financial situation.

Please call 1800 095 566 (within Australia) / +61 3 9670 6200 (overseas) or visit your nearest branch.

9 March 2020
Bank of China (Australia) Limited
ABN 28 110 077 622 AFSL No. 287322