Important Notice-Temporary Suspension of Services due to Banking System Upgrade (8.22)
2021-07-27
Dear Customers：
Thank you for banking with Bank of China.
We are writing to inform you that we will be upgrading our banking system from 01:45AM to 04:00PM 22 August 2021 (AEST) ("Upgrade Period"). The upgraded system will allow us to provide you with better and more efficient banking services.
During this upgrade period, the following services will be affected:
| Concerned service type | Period of suspension (AEST) |
|---|---|
| Over-the-counter services at the Branches | 22 August 2021 (Sunday) : Closed |
| ATM machines | Temporarily unavailable from 03:10AM to 07:50AM 22 August 2021 |
| Internet Banking and Mobile Banking | Temporarily unavailable from 01:45AM to 08:30AM 22 August 2021 |
| Debit Card | Temporarily unavailable from 03:10AM to 07:50AM 22 August 2021 |
| Domestic transfer to other banks | Domestic transfer will not be processed from 08:30AM to 04:00PM 22 August 2021 |
| OSKO Service | OSKO inbound payment will not be processed from 03:10AM to 07:50AM 22 August 2021 |
What you should do ?
Kindly make alternative arrangements so that your banking needs will be met by other means.
We apologise for any inconvenience this may cause. For further information, please call our Customer Hotline: 1800 095 566 (within Australia); 0061-2-8871 5888 (from overseas).
Thank you for your patience and understanding.
Bank of China Limited, Sydney Branch
Bank of China (Australia) Limited
27 July 2021
