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Notice of Temporary Changes to Branch Access


Dear valued customers:

The health and safety of our customers and staff is paramount. Therefore in the interests of reducing potential exposure of our customers and staff to the COVID-19 virus, all of our branches in NSW will be serving customers within the following hours until further notice:

Appointment Booking Hours
Over the Counter Services Safe Deposit Box Access
Monday-Friday 10:30am-2:00pm Monday-Friday 10:30am-1:30pm
Weekends Closed Weekends Closed

Due to lockdown in the nearby areas, Parramatta branch and Hurstville branch will be serving customers only by appointment. For Over-the-Counter and Deposit Box services, please contact your branch by telephone or email in advance within the appointment booking hours:

Branch Appointment by Telephone Appointment by Email
Parramatta Branch 02 8837 6288
Hurstville Branch 0421878890/0402492891

During the changes to branch access, for other services and enquires please call us on below listed telephone number for assistance:

General Inquiry Hotline 1800 095 566 or
+61 2 8871 5888 from overseas
Debit Card Hotline 1800 095 566 or
+61 3 9670 6200 from overseas
Credit Card Hotline 1800 026 228 or
+61 2 8235 5995 from overseas

We wish our customers and their families good health and urge you to keep safe in these difficult times. We apologise for any inconvenience to you as a result of the service interruption and we look forward to returning to full service in the near future.

Bank of China Limited, Sydney Branch
Bank of China (Australia) Limited
29 July 2021

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