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Scheduled Service Interruption Saturday 30 April to Monday 1 May 2022

2022-04-22

Dear Customers,

Please note that a scheduled system maintenance will interrupt some banking services between 11:00pm Saturday 30 April (AEST) and 01:30pm Monday1 MAY 2022 (AEST) (“Outage Period”). We apologise for the inconvenience. However scheduled system maintenance is necessary to ensure that we can provide our customers with efficient, secure and advanced banking services.

Service interruptions during this Outage Period are detailed below in Table A:

TABLE A: Service Interruption 30 April to 1 May 2022
Banking Service Unavailable from (AEST) Restored on (AEST)
Debit Card 02:00am       1 May 08.00am       1 May
Credit Card 03:00am       1 May 08.00am       1 May
ATM Services 02:00am       1 May 08.00am       1 May
Internet Banking 01:45am       1 May 08:30am       1 May
Mobile Banking 01:45am       1 May 08:30am       1 May
Domestic Transfer: Fast Payment (OSKO) 11.00pm       30 April 08:30am       1 May
Domestic Transfer: Normal Payment 01:45am       1 May 08:30am       1 May
PayId management 11.00pm       30 April 08:30am       1 May
International Funds Transfers 01:45am       1 May 08:30am       1 May

What you should do

If you have scheduled payments during the Outage Period, these will be processed when services are restored. You do not need to reschedule these payments.

Ensure you have sufficient cash available during the Outage Period to cover any anticipated and unanticipated expenses.

Ensure you make any domestic or international funds transfers before the relevant Outage Period.

For further information please talk to your local branch prior to the Outage Period.

This notice is prepared in English and Chinese. To the extent of any inconsistency the English version will prevail.

Bank of China (Australia) Limited
ABN 28 110 077 622 Australian Financial Services Licence number and Australian Credit Licence Number 287322
22 April 2022

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