Regulations

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	CDIC

	Accessibility Plan Year 1 Progress Report - Bank of China (Canada)

	Accessibility Plan – Bank of China (Canada)

	Code of Conduct for the Delivery of Banking Services to Seniors Annual Public Report(2023)

	Customer Complaint Resolution Statistics Report (2023)

	Code of Conduct for the Delivery of Banking Services to Seniors Annual Public Report(2022)

	Annual Customer Complaint Resolution Statistics Report（2022）

	Code of Conduct for the Delivery of Banking Services to Seniors Annual Public Report(2021)

	Annual Customer Complaint Resolution Statistics Report（2021）

	Code of Conduct for the Delivery of Banking Services to Seniors Annual Public Report(2020)

	Annual Customer Complaint Resolution Statistics Report (2020)

	Services to Seniors Consolidated Disclosure of Information Relevant to Seniors

	Annual Customer Complaint Resolution Statistics Report (2019)

	Annual Customer Complaint Resolution Statistics Report (2018)

	Access to Basic Banking Regulations Disclosure Statement

	Voluntary Codes of Conduct and Public Commitments Disclosure

	Joint Deposit Account and Power of Attorney Information Disclosure

	Cashing of a Government Cheque Disclosure

	Family Maintenance Support Orders and Support Provisions Disclosure Statement

	Low-Cost Account & No-Cost Account Disclosure Statement

	Customer Hold Funds Policy - Access to Funds Disclosure

	Disclosure on Prohibition of Coercive Tied Selling

	Statement of Code of Conduct and Ethical Practices

	Statement of Corporate Governance Practices

	Customer Complaint Handling

	Annual Customer Complaint Resolution Statistics Report(2017)

	Anti-money Laundering & Anti-Terrorist Financing

	Customer Privacy Policy

	Compliance & Supervision

	Disclosures on FATCA