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Important Notification Regarding Banking System Upgrade (5.28-5.29)


 

Dear Valued Customers:

Due to a system upgrade, some of the Banking services will not be available during the periods listed below:

Type of Service Service Suspension Period (Eastern Standard Time)
Online Banking Services 1.Transaction limit setting of person Online Banking: 2016/05/28 Saturday 19:00 pm – 2016/05/29 Sunday 06:15
2.Account balance inquiry service and Transfer & Remittances service: 2016/05-29 Sunday  02:15 am – 05:45 am
3. China domestic transfer to other banks service: 2016/05-28 Saturday 19:00 pm – 2016-05/29 Sunday 06:00 am
Debit Card Services 2016/05/29 Sunday 2:00 am -6:00 am
Credit Card Services 2016/05/28 Saturday 15:00pm  -15:30 pm
Text Message Notification Services 2016/05/28 Saturday 13:15 pm -16:15 pm
Telephone Banking Services 1. Self-service: 2016/05/29 Saturday 02:00 am – 08:30 am
2. Register/Cancel service: : 2016/05/29 Saturday 02:15 am – 05:45 am

Should you have any questions in this regard, please contact your home branch or reach us by calling our  toll-free Customer Service Hotline 1-844-669-5566.

To report a lost debit card, please call 905-305-4099.

We apologize for any inconvenience and thank you for your understanding and continued support.

Yours sincerely,

Bank of China (Canada)

May 26, 2016

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