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Notice of Burnaby Branch Closure and Consolidation


 

Dear Customers,

Due to a business decision, Bank of China (Canada) (the Bank) will close the current Burnaby Branch and consolidate its existing service with Richmond Branch.  In this regard, we provide you with the following information:

1. Information of branch under closure:

  • Name of branch: Bank of China (Canada) Burnaby Branch
  • Address: Unit 115, 4603 Kingsway, Burnaby, BC V5H 4M4 Canada
  • Telephone number: 604-438-2868
  • Fax number: 604-438-1838
  • The date for the closure of the branch: April 29, 2017

2. Information of branch consolidated with:

  • Name of branch: Bank of China (Canada) Richmond Branch
  • Address: Unit 105, 8060 Westminster Highway, Richmond, BC V6X 1A6 Canada
  • Telephone number: 604-273-1108
  • Fax number: 604-273-9228
  • The date for the services provided: May 1,  2017

3. Measures to be taken:

A meeting will be held on Thursday December 29, 2016 from 16:30 to 18:30 at the Burnaby Branch for the community members that are affected by the closure of the branch, where you will have an opportunity to ask questions and receive answers. If you consider yourself an interested person who will be affected by this closure, please contact the branch customer service representative with the phone number at the end of the Notice to make a reservation for the meeting. 

The Commissioner of Financial Consumer Agency of Canada (FCAC) may require the Bank to convene and hold an additional meeting between representatives of the Bank, FCAC and interested parties in the vicinity of the branch, in order to exchange views about the proposed closure of the branch.

The Bank will publish other notices and hold consultations and public engagements activities with the affected customers in order to be transparent, provide an explanation and ease any customers’ concerns.

After the branch closure and consolidation, the Bank will ensure that all existing Burnaby Branch customers will be redirected to Richmond Branch where they will obtain full services and products similar to the ones previously provided, since all the bank accounts will be automatically transferred to the Richmond Branch, with little to no business disruption.

The Bank is committed to providing high quality service to all of our customers. In addition, the Bank has successfully upgraded our IT banking system in the first half of 2016 and as a result provides more efficient services and additional products, including debit card and online banking services.

Customers are also reminded additional banking services can be conducted at nearby Vancouver Branch located at 1025 Dunsmuir Street, Four Bentall Center, Vancouver, BC V7X 1L3 Canada ( Tel: 604-683-1088, Fax: 604-683-9228)

We apologize for your inconvenience but we believe that taking various kinds of effective measures as described above, the impact of branch consolidation on the affected customers will be reduced to a minimum.

Should you have any questions about our Burnaby branch consolidation, you may get further information from our Customer Service Call Center at toll-free phone number 1-844-669-5566.

We appreciate your understanding and support.

Sincerely yours,

Bank of China (Canada) Burnaby Branch

Unit 115, 4603 Kingsway

Burnaby, BC V5H 4M4 Canada

Telephone: 604-438-2868

Date: December 21, 2016

This Notice is given in English with translation in Chinese. English version will prevail.

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