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Dear Valued Customers：
To provide better financial products and services, we will upgrade the systems between Feb 23 and Feb 24 2019. During the time of upgrade, the Online Banking Service, Mobile Banking Services and Debit Card Services will be suspended as the following table:
| Type of Service |
Service Suspension Period (Eastern Standard Time) |
| Online Banking/Mobile Banking Services |
02/23/2019 Saturday 10:30 am – 5:30 pm |
| Debit Card Services |
02/23/2019 Saturday 11:30 pm – 02/24/2019 Sunday 5:00 am |
Should you have any questions in this regard, please contact your home branch or reach us by calling our toll-free Customer Service Hotline 1-844-669-5566.
We apologize for any inconvenience and thank you for your understanding and continued support.
Yours sincerely,
Bank of China (Canada)
February 19 2019
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