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Dear Valued Customers：
To provide better financial products and services, we will upgrade the systems on Nov 16 and Nov 17 2019.During the time of upgrade, the Online Banking Services, Mobile Banking Services, Credit Card and Debit Card Services will be suspended as the following table:
| Type of Service |
Service Suspension Period (Eastern Standard Time) |
| Online Banking/Mobile Banking |
11/16/2019 Saturday 10:30 am – 5:30 pm |
| Credit Card |
11/16/2019 Saturday 11:00 am – 5:00 pm |
| Debit Card |
11/16/2019 Saturday 12:30 pm – 3:00 pm
11/17/2019 Sunday 1:30 am – 5:30 am |
Should you have any questions in this regard, please contact your home branch or reach us by calling our toll-free Customer Service Hotline 1-844-669-5566.
We apologize for any inconvenience and thank you for your understanding and continued support.
Yours sincerely,
Bank of China (Canada)
November 15 2019
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