Dear Valued Customers：
To provide better financial products and services, we will upgrade the systems on March 7 and March 8, 2020. During the time of upgrade, the Online Banking Services, Mobile Banking Services, Credit Card and Debit Card Services will be suspended as the following table:
| Type of Service |
Service Suspension Period (Eastern Standard Time) |
| Online Banking/Mobile Banking |
3/7/2020 Saturday 10:30 am – 5:30 pm |
| Credit Card |
3/7/2020 Saturday 2:00 pm – 5:00 pm |
| Debit Card |
3/7/2020 Saturday 2:00 pm – 3:00 pm
3/8/2020 Sunday 2:30 am – 6:30 am |
Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.
We apologize for any inconvenience and thank you for your understanding and continued support.
Yours sincerely,
Bank of China (Canada)
March 5 2020
