Dear Valued Clients,
This is an unprecedented time and we are here with you. If you have been impacted by COVID-19 and are facing financial challenges, we have a Financial Relief Program available for mortgage clients.
For detailed information on the Program, you may contact your account manager directly. Relief requests will be processed and reviewed on a case-by-case basis.
If you cannot reach your account manager, please call our Call Centre at 1-844-669-5566 (toll free). Since we are experiencing a high volume of inquiries, it may take us longer to respond to you. We appreciate your patience and support.
Yours sincerely,
Bank of China (Canada)
April 10, 2020
