Dear Valued Customers,
To provide better financial products and services, we will upgrade the systems between June 6 and June 7, 2020. During the time of upgrade, the Online Banking Services, Mobile Banking Services, Telephone Banking Services, Credit Card and Debit Card Services will be suspended as the following table:
| Type of Service |
Service Suspension Period (Eastern Standard Time) |
Online Banking/
Mobile Banking |
June 6, 2020 Saturday 11:30 am – 6:30 pm
June 7, 2020 Sunday 2:15 am – 6:30 am |
| Telephone Banking |
June 7, 2020 Sunday 2:15 am – 6:30 am |
| Credit Card |
June 6, 2020 Saturday 3:00 pm – 6:00 pm |
| Debit Card |
June 6, 2020 Saturday 3:00 pm – 4:00 pm
June 7, 2020 Sunday 2:30 am – 6:30 am |
Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.
We apologize for any inconvenience and thank you for your understanding and continued support.
Yours sincerely,
Bank of China (Canada)
June 4, 2020
