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Important Notification Regarding Banking System Upgrade (8.8&8.9)


 

Dear Valued Customers,

To provide better financial products and services, we will upgrade the systems between August 8 and August 9, 2020. During the time of upgrade, the Online Banking Services, Mobile Banking Services, Telephone Banking Services, Credit Card and Debit Card Services will be suspended as the following table:

Type of Service Service Suspension Period (Eastern Standard Time)
Online Banking/
Mobile Banking
August 8, 2020 Saturday 11:45 am – 6:30 pm
August 9, 2020  Sunday 2:15 am – 6:30 am
Telephone Banking August 9, 2020  Sunday 2:00 am – 8:15 am
Credit Card August 8, 2020  Saturday 3:00 pm – 5:00 pm
Debit Card August 8, 2020 Saturday 3:00 pm – 4:00 pm
August 9, 2020 Sunday 2:30 am – 6:30 am

Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.

We apologize for any inconvenience and thank you for your understanding and continued support.

Yours sincerely,

Bank of China (Canada)
August 6, 2020

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