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Important Notification Regarding Banking System Upgrade (11.21&11.22)


 

Dear Valued Customers,

To provide better financial products and services, we will upgrade the systems between November 21 and November 22, 2020. During the time of upgrade, the Online Banking Services, Mobile Banking Services, Telephone Banking Services, Credit Card and Debit Card Services will be suspended as the following table:

Type of Service Service Suspension Period (Eastern Standard Time)
Online Banking/
Mobile Banking
November 21, 2020 Saturday 10:45 am – 5:30 pm
November 22, 2020 Sunday 1:15 am – 5:30 am
Telephone Banking November 22, 2020  Sunday 1:15 am – 5:30 am
Credit Card November 21, 2020  Saturday 2:00 pm – 5:00 pm
Debit Card November 22, 2020 Sunday 1:30 am – 5:30 am

Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.

We apologize for any inconvenience and thank you for your understanding and continued support.

Yours sincerely,

Bank of China (Canada)
November 17, 2020

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