Dear Valued Customers,
To provide better financial products and services, we will upgrade the systems between February 27 and February 28, 2021. During the time of upgrade, the Online Banking Services, Mobile Banking Services, Telephone Banking Services, Credit Card and Debit Card Services will be suspended as the following table:
| Type of Service |
Service Suspension Period (Eastern Standard Time) |
Online Banking/
Mobile Banking |
February 27, 2021 Saturday 10:45 am – 5:30 pm
February 28, 2021 Sunday 1:15 am – 5:30 am |
| Telephone Banking |
February 28, 2021 Sunday 1:15 am – 5:30 am |
| Credit Card |
February 28, 2021 Sunday 2:00 pm – 4:00 pm |
| Debit Card |
February 28, 2021 Sunday 1:30 am – 5:30 am |
Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.
We apologize for any inconvenience and thank you for your understanding and continued support.
Yours sincerely,
Bank of China (Canada)
February 24, 2021
