Dear Valued Customers,
To provide better financial products and services, we will upgrade the systems between May 22 and May 23, 2021. During the time of upgrade, the Online Banking Services, Mobile Banking Services, Telephone Banking Services, Credit Card and Debit Card Services will be suspended as the following table:
| Type of Service |
Service Suspension Period (Eastern Daylight Time) |
Online Banking/
Mobile Banking |
May 22, 2021 Saturday 11:45am - 06:30pm
May 23, 2021 Sunday 02:15am - 06:30am |
| Telephone Banking |
May 23, 2021 Sunday 02:15am - 06:30am |
| Credit Card |
May 22, 2021 Saturday 01:00pm - 03:00pm |
| Debit Card |
May 22, 2021 Saturday 12:00pm - 02:00pm
May 23, 2021 Sunday 02:30am - 06:30am |
Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.
We apologize for any inconvenience and thank you for your understanding and continued support.
Yours sincerely,
Bank of China (Canada)
May 19, 2021
