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Important Notification Regarding Banking System Upgrade(11.20&11.21)


 

Dear Valued Customers,

To provide better financial products and services, we will upgrade the systems between November 20 and November 21, 2021. During the time of upgrade, the Online Banking, Mobile Banking Services, Telephone Banking Services and Debit Card Services will be suspended as the following table:

Type of Service Service Suspension Period (Eastern Standard Time)
Online Banking/
Mobile Banking
November 20, 2021 Saturday 10:45am - 05:30pm
Telephone Banking November 21, 2021 Sunday 01:15am - 05:45am
Debit Card November 20, 2021 Saturday 12:00pm - 01:55pm
November 21, 2021 Sunday 02:00am - 05:30am

Should you have any questions in this regard, please contact your home branch or reach us by calling our Customer Service Hotline 1-844-669-5566.

We apologize for any inconvenience and thank you for your understanding and continued support.

Yours sincerely,

Bank of China (Canada)
November 17, 2021

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