Dear Client,
Effective May 31, 2022, our bank will make changes to the Personal Deposit Accounts and Related Services Disclosure Form as follows:
1.Section of COMPLAINT HANDLING PROCEDURES AND CUSTOMER SERVICE
Reduce our complaint response time requirement from 90 days to 56 days.
2.Section of HOLD FUNDS POLICY
Increase the maximum amount for which hold funds is waived for government cheques, from C$1,500.00 to C$1,750.00.
If you have any questions, please call our toll-free client service hotline at 1-844-669-5566 or visit your home branch. Thanks for your continuous support.
Bank of China (Canada)
May 23, 2022
