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Online Banking

 
 

Online Banking

 
 


Basic Knowledge(Personal Service)


 

General Knowledge

1. What is the distinction between the new version and the original version of online banking of BOC?

A:The new version of online banking is developed by BOC based on a brand-new system platform. It adopts the advanced network technology, design concept and security mechanism, integrates online banking services targeting corporate and personal clients, and brings clients with fresh using experience.

Compared with the original version, the new version has the following features:

· Securer transactions: multiple security mechanisms, such as logon by user name, password, image valid code and E-Token, transaction limit control and SMS notification, ensure the security of client accounts and funds.

· Easier wealth management: beside basic online banking services, such as account management, fund transfer and bill payment, BOC also provides credit card inquiry and repayment services, online investment services, including the online transactions of forex, gold, fund, securities, and treasury bonds.

· More convenient operation: it provides round-the-clock financial services in Chinese and English, and give users a good experience by the beautiful page design.

2. What services does the new version of online banking provide?

A: The new version of online banking provides you with the following services:
 
1) Account inquiry: You may access your online banking linked accounts to inquire about account balance, transaction details or a summary report on the assets of all linked accounts.

2) Fund transfer: You may transfer funds between online banking linked accounts, or conduct local or inter-province, within-or-inter-bank fund transfer from your account to others’ accounts; add and withdraw funds from saving accounts, or renew the time deposit.

3) Bill payment: It pay various daily fees, such as telephone and mobile phone rates, by self-banking services.

4) Credit card: You may inquire about the account and bill information of credit card, repay the credit card bill, transfer funds to others’ credit card opened at BOC, and set automatic repayment online.

5) Investment: It provides convenient foreign exchange, gold, fund, securities (third party custody/B-share bank-securities transfer) and treasury bond (book-entry) related transactions.

6) BOC E-Message: It provide you with free SMS notifications of your customized online banking operations, so as to enhance the security of online banking.

7) Service setting: You mayset personalized nickname for online banking linked accounts, cancel the linked accounts from online banking, set personal transaction limit, update personal data, modify online banking password, and set welcome message.

3. If I face difficulties in use of the new version of online banking, how can I get help from BOC?

A: You may call BOC online banking client service hotline 40068-95566 at anytime for more detailed reply or contact the local branch of BOC.

4. What software and hardware configurations are needed in use of the new version of online banking of BOC?

A: To use the new version of online banking of BOC, you only need the following hardware configurations:

1) One computer with access to Internet;

2) Internet access channels, such as a phone line and modem or the broadband access;

3) Operation System: Windows 2000 or Windows XP(32-digit) or Windows Vista(32-digit); Internet Explorer version 5.5-7.5.;

4) Display screen is suggested to be set at a definition of 1024x768 or above for the optimum effect.

5. Can I use the new version of online banking of BOC abroad?

A: As long as you have an access to Internet, you may use the new version of online banking of BOC anywhere.

6. Can I manage all my accounts opened with BOC by the new version of online banking?

A:Such accounts as Great Wall electronic debit cards, Great Wall RMB credit cards, BOC series credit cards, passbook of current deposits, ordinary current deposits, passbook of time deposits, installment savings, interest withdrawal on principal deposited, and education savings opened with BOC, as long as they are linked with the new version of online banking, you may manage these accounts by online banking. However, the accounts not linked with the new version of online banking can not be managed by online banking.

If you want a certain linked account to be released from online banking, you may cancel the linkage of such account with online banking by “Account Housekeeper” under “Service Setting”.

Gentle Reminder: see Question 2 of Registration and Logon for the handling of online linkage linkage procedures.

Operation

7. What will I do if my computer suddenly crashes or the network connection is suddenly cut off in course of transaction?

A: In such a case, you may resume access to the Internet and log on the new version of online banking, inquiry about the balance or transaction records of trading account by the "Balance Inquiry" and "Transaction Record Inquiry" in "Account Management", and judge whether the transaction has been successfully fulfilled. If the transaction has been successfully completed, you need not to take any special treatment. If the transaction has not been completed, you may opt to restart or abandon the transaction. If you have any question or need any help, please call the online banking 24-hour client service hotline of BOC 40068-95566 at any time.

8. Why can't I key in password of the new version of online banking?

A: In order to guarantee the security of the new version of online banking, the system installs a security applet suite in the sensitive information key-in field of the logon page. If you have not installed the security applet suite or you set your browser as "ActiveX control suite download forbidden", it may lead to the inability to install the security applet suite or failure to key in the online banking password. To resolve such an issue, please select "Tool""->"Internet Options"->"Security" -> "Internet" -> "Custom Level" in the menu of IE browser, and select "Reset as Security Level-Medium" in the dialog box, and then click "Reset". After successfully setting the IE browser, please click the link "security applet suite if logging on for the first time" on the logon page of Online banking, and then download and install the Online banking security applet suite.

Additionally, if you have installed such software as Internet assistant that disenables control suite installation and operation, please modify the setting so as to ensure the control suite can be successfully installed and used.

9. When I use the new version of online banking, it sometimes may prompt "dialog failure", why? Do I need to log on again?

A: After logging on the new version of Online banking, if you leave it unattended for a long time, the system will prompt "dialog failure" and log off automatically. If you still need to use the system, please log on again. Such design may prevent your account from being maliciously operated if you leave your computer unattended and forget to exit the online banking.

10. My IE browser automatically records the user name and logon password of the new version of online banking, how to set the IE to resolve such a problem?

A: If you use the IE browser of Microsoft, you may try the following setting methods and disenable the function "Automation Completion" in the form of browser:

1) Click "Tool" in the menu of browser;

2) Select "Internet Options";

3) Click "Content";

4) Select "Automatic Completion" in personal information zone;

5) Cross off the tick before "User Name and Password of Form"

6) If you need to delete the password that has been stored, click the button "Delete Password".

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