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What functions does the “Customer Application Number” have on the page of building a new entrustment?

A: “Customer Application Number” is a big journal number that online banking system automatically generates for a transaction, and serves as the sole symbol of a transaction in BOC Online Banking system.

What functions does the “Customer Transaction Number” have? How can I fill in it?

A: “Customer Transaction Number” has two major functions: first, it can prevent a transaction from being submitted repeatedly as a result of operation mistake; second, it facilitates customers’ inquiries. In case any repeated submission is found, the entrustment will be denied and the system will prompt the error message.

If a workday in the future is scheduled as the payment date, do I need to process the transaction on the expiration date?

A: No. Online banking system will automatically process the transaction on the payment date (workday) designated by you according to the payment instruction submitted by you.

If my entrustment is rejected by the bank, can I submit it once again?

A: No, you can not submit the transaction again. In this case, you need to establish another entrustment.

In case of misoperation of a transaction that has been successfully submitted, do I need to inform the bank?

A: If the payment date is set at a day in the future, you may cancel the transaction by yourself via the function “Cancellation”; if the designated payment date is today, and you need to contact the account bank as the transaction is under processing by the bank. But transactions of automatic processing are unable to be cancelled.

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