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Online Banking

 
 

Online Banking

 
 


Service Setting(Personal Service)


 

1. What functions does the Account Housekeeper provide?
A: The Account Housekeeper enables you to set personalized nicknames for the accounts linked with new version of online banking, and facilitates you to identify different linkages in online banking transactions. You may cancel the linkage between the selected account with the new version of online banking by the Account Housekeeper.

2. What role does the transaction limit have?
A: After setting a transaction limit, if you make transfer, time deposit, and bill payment by the new version of online banking, the online banking system will check the transaction amount according to the limit set by you. The transaction beyond the limit will be rejected, thus mitigating the online banking trading risk.
The limit set by you is a cumulative limit for the online banking transactions of current date, and statistics of foreign currency transactions will be converted into RMB according to the exchange rate of that day. The limits are set by different online banking products.

3. What is BOC E-Message? Is there a charge for "BOC E-Message" service?
A: BOC E-Message means the mobile phone SMS service specially provided by BOC to its online banking users. After you subscribe to the BOC E-Message service, you may customize shortment message notices of a series of online banking operations according to your needs, for example, the online banking logon notice, notice of consecutive input of wrong password, fund transfer notice etc. After successful completion of the customization, you will receive mobile phone short message notice from BOC when the above operations are conducted. BOC E-Message service enables you to understand the operations in online linkages anytime and anywhere, thus effectively protecting your online banking security. Presently, BOC renders BOC E-Message services to all its clients free of charge.

4. If I want to customize "BOC E-Message" SMS prompt service again, how can I modify it?
A: If you decide to modify the number of mobile pone receiving SMS, please click "Update Recipient Information" under the "E-Message Service" and fill in relevant information; if you decide to modify the SMS service items customized previously, please click "Customize E-Message" under the "E-Message Service" to modify the custom.
Personal Data Maintenance

5. Will the modification of personal data in the new version of online banking affect the account opening materials of bankcard and passbook?
A: What you modify by the function "Modify Personal Data" in the new version of online banking is the personal data provided in registration of the new version of online banking. Such data are only used in online banking services, and will not affect the personal data registered by you in handling of other business with BOC.

6. How to set a securer password for new version of online banking?
A: The security of password can be improved by taking the following measures:
1) Increase the length of password. online banking password may have a length of 8-20 digits, and the longer the password is, the securer its security.
2) The combination of numbers and letters used in password must be as complex as possible. It is suggested that irregularly mixed numbers and letters be used as password to enhance its security. Simple or regular/easy-to-be-guessed character string (e.g. telephone number, car license number, house number, birthday, identity card number, etc.) is not recommended to be used as password.
3) Regularly modify password. Regularly modifying password is an effective method to prevent leakage of password.

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