Lodge a Complaint
1. If you have any greivances \ complaints, please approach :
Branch Manager
Mrs. Smita Shetty
Bank of China Ltd India Branch
4thFloor, 41-B, 4 North Avenue,
Maker Maxity, Bandra Kurla Complex (BKC),
Bandra (E), Mumbai - 400051
Landline: 0091 22 6824 6643
Email: smita.shetty@bankofchina.com
2. If your complaint is unresolved at the branch level, you may approach :
Nodal Officer
Mr. Kevin Cutinho
Bank of China Ltd India Branch
4th Floor, 41-B, 4 North Avenue,
Maker Maxity, Bandra Kurla Complex (BKC),
Bandra (E), Mumbai - 400051
Landline：0091 022 6824 6648
Email：kevin_in@bank-of-china.com
3. If you are not satisfied with our Grievance Redressal, you may approach the office of the Banking Ombudsman at :
Mr. Ajay Kumar Misra
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
Landline: 0091 22 23022028
Email : cms.bomumbai1@rbi.org.in
Mr.Sanjay Kumar
C/o Reserve Bank of India
1st Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
Landline: 0091 22 23001285
Email : cms.bomumbai2@rbi.org.in
