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Security Advisory on Phone Call Scams of Claim Account Exception


Dear Customers,

Recently, some lawbreakers pretend our bank’s employees to send the phone call or voice call messages to the customers, claim that the account exception, in order to trap customers to provide personal information and bank account.

Kindly be informed that our bank does not use phone call, email, messages, online link, QR code or attachment to ask for personal customer information. Including bank account, online bank username, password or credit card number etc.

We advise you to stay alert and beware of scams when you receive the fraudulent information. Please report to the police immediately.

For any inquiries, please call BOC Service Hotline (853)888 95566.

Bank of China Macau Branch
September 2, 2021

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