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Important Announcement on Suspension of Some Services (November 11 - 20)

2022-11-01

Dear customers,

According to the Important Announcement on Bank of China (Macau) Limited Formally Start Business and Adjustments Related to Financial Business from November 20, 2022 published on October 24, 2022, we will be performing system upgrade from November 19 (Saturday) to November 20 (Sunday). Affected by this upgrade, the suspension and resumption time for some banking products and services are as below. Please be prepared in advance.

Banking Products and Services Suspension Time Resumption Time
Thailand Baht (THB) Banknotes Exchange Nov 11 (Friday) 09:00 Nov 22 (Tuesday) 09:00
BOC Tax Connect Nov 11 (Friday) 18:00 Until otherwise notified
Automatic Transfer Payment Upon Registration for Fee Payers Nov 12 (Saturday) 00:00 Nov 20 (Sunday) 12:00
‘Easy Transfer’ Registration/Amendment/Cancellation Nov 12 (Saturday) 09:00 Nov 21 (Monday) 10:00
Online Account Opening for BOCNET and Mobile Banking Nov 13 (Sunday) 06:00 Nov 20 (Sunday) 12:00
Customer Information Modification for BOCNET and Mobile Banking Until otherwise notified
Safe Deposit Box Services (Rental of New Boxes and Return of Boxes) Nov 14 (Monday) 00:00 Nov 21 (Monday) 09:00
Automated Teller Machines (ATM), Cash Withdrawal and Deposit Machines (CWD) Nov 15 (Tuesday) suspend gradually, please see the attachment Nov 20 (Sunday) resume gradually, please see the attachment
HKD, USD and CNY Cheque Collection  Nov 15 (Tuesday) 09:00 Nov 21 (Monday) 09:00
Mobile Banking Mainland (NUCC) Payment Services Nov 15 (Tuesday) 18:00 Until otherwise notified
Korean Won (KRW), Taiwan Dollars (TWD), Malaysian Ringgit (MYR) Banknotes Exchange Nov 16 (Wednesday) 09:00 Nov 22 (Tuesday) 09:00
TFB Transfer Payment Services (Counter, BOCNET, Mobile Banking), Suspension of Account Opening for Mobile Banking Nov 16 (Wednesday) 18:00 Nov 20 (Sunday) 14:00
Intelligent Counter System (Cash) Nov 21 (Monday) 09:00
Online Account Opening for Mobile Banking (For New Customers) Nov 17 (Thursday) 09:00 Nov 20 (Sunday) 12:00
Application for Cheque Book, Intelligent Counter System (Integrated Account Opening, Personal Information Modification and Issuance/Re-issuance of BOC Cards), Cross-Border Wealth Management Connect Northbound Trading Remittance and All Southbound Trading Services Nov 17 (Thursday) 18:00 Nov 21 (Monday) 09:00
Intelligent Counter System (Issuance/Re-issuance of BOC Cards) (University of Macau Sub-branch and Macau University of Science and Technology Sub-branch) Nov 22 (Tuesday) 09:00
JETCO Inter-bank Transfer Services Nov 17 (Thursday) 19:00 Nov 20 (Sunday) 08:00
Account Opening for College Students Nov 17 (Thursday) 23:00 Nov 20 (Sunday) 14:00
Payroll and Automatic Transfer Nov 18 (Friday) 00:00 Nov 20 (Sunday) 12:00
MOP, HKD Local Other Bank Cheque Nov 18 (Friday) 09:00 Nov 21 (Monday) 09:00
Outward Remittance Nov 18 (Friday) 16:00 Nov 21 (Monday) 09:00
Fee Payment Nov 18 (Friday) 18:00 Nov 20 (Sunday) 12:00
‘Easy Transfer’ Transfer Services Nov 21 (Monday) 10:00
Changes in Instruction on Fund Dividend Distribution Until otherwise notified
Mobile Banking Cardless Withdrawal and Repayment via Bank Cards of Other Banks Nov 18 (Friday) 19:00 Nov 20 (Sunday) 12:00
E-banking (Telephone Services) Nov 19 (Saturday) 00:00 Nov 20 (Sunday) 12:00
Safe Deposit Box Services (Carat Smart Safe Deposit Boxes) Nov 21 (Monday) 09:00
Telephone Banking Self-service Stock Trading (Personal) or Third-party Transfer Until otherwise notified
Credit Card Transactions through JETCO Nov 19 (Saturday) 12:00 Nov 20 (Sunday) 08:00
Debit Cards
Foreign Currency Exchange Services Nov 20 (Sunday) 12:00
BOCNET, Mobile Banking (Including Merchant Collection Module), WeChat Banking, Electronic Payment Platform, and SMS Services
Mobile Banking QR Code Payment Services (BOC Pay) (Including the Use of Electronic Consumption Benefits Plan and Life Allowance Plan)
Credit Cards Nov 20 (Sunday) 00:00 Nov 20 (Sunday) 08:00
BOC Pay Merchant Acquiring Services (QR Code) Nov 20 (Sunday) 02:00 Nov 20 (Sunday) 07:00

For further information, please consult our sub-branches, or call our Customer Service Hotline (853) 888 95566.

We apologize for any inconvenience caused by the business suspension. Thank you for your understanding and support!

Bank of China Limited Macau Branch
Bank of China (Macau) Limited
November 1, 2022

Attachment:

Self-Service Banking Suspension and Resumption Schedule

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