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Fair Dealing


At Bank of China Limited, Singapore Branch, we believe in building relationships with our customers and dealing with our customers in a fair and professional manner. Applying these principles to our day to day business activities, we commit to:

  • Only sell products and services that are suitable for our customers
  • Training and certifying our sales employees so that they are equipped to give appropriate advice and recommendations to our customers
  • Be clear and transparent to our customers, keep them fully informed of product risk
  • Treating our customers’ feedback and complaints seriously, and ensuring that issues are addressed in an effective and prompt manner

Our employees are constantly reminded on the importance of Fair Dealing, which is further reinforced through their performance and compensation review framework. We will continue to put in place best practices, so as to uphold the high-quality financial services.

In the event of any discrepancy or inconsistency between the English version and the Chinese version of the above information, the English version shall prevail.

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