Responsibilities
We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.
- Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
- Reconcile cash drawers, count and package coins and notes daily
- Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
- Provide quality customer service to ensure a high level of customer satisfaction at all times
Requirements
- Bachelor’s degree from a recognised university
- Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
- Proficient in Microsoft Office software
- Strong interpersonal and communication skills with a pleasant disposition
- Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
- Willing to work on a 5.5 or 6-day weekly schedule
- Prior work experience in banking is not required. Full training will be provided for all successful candidates.
If you are passionate about delivering exceptional customer service, we’d love to hear from you! Please send your resume to
recruit.sg@bankofchina.com
(We regret that only shortlisted candidates will be notified.)
