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Advisory on Novel Coronavirus


Dear Valued Customers,

Bank of China Limited, Singapore Branch (“the Bank”) places utmost importance in preventing the spread of the Novel Coronavirus (“the virus”). The wellbeing of our customers and employees is our top priority.

We have actively taken the necessary precautionary measures in accordance with the advice from Singapore Ministry of Health and Singapore Ministry of Manpower to prevent and control the spread of the virus. Measures which the Bank has taken include advising all staff returning from China to take leave of absence for 14 days upon their return to Singapore, twice daily temperature taking, daily sanitization of our branches, providing masks to our staff and providing training related to preventing the spread of the virus.

To minimize health risk and for your health and safety, we would like to share the following information:

1.Customers may wish to utilize alternative channels such as Internet Banking, Mobile Banking, ATM etc, for transactional purposes.

2.For customers who require our Branches’ assistance in meeting your banking needs, you may wish to take the necessary precautionary measures in advance.

3.For the health and safety of everyone, our staff will be wearing masks while attending to your banking needs.

4.If you have fever or respiratory symptoms, have visited Hubei Province, China in the past 14 days or have come into close contact with anyone with fever and respiratory symptoms, please seek medical attention.

5.For more information and assistance, please contact our 24-Hour Customer Service Hotline at 1800-6695566 or Card Centre Customer Service Hotline at 1800-3385335. Alternatively you may drop us an email at

Thank you for your support in keeping the environment safe and healthy for all.


Bank of China Limited Singapore Branch
29 January 2020

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