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Notice on the Implementation of Safe Distancing Measures at BOC Branches


2020-03-26

Dear Valued Customers,

In accordance with safe distancing measures announced by the Ministry of Health (MOH) to reduce the risk of local transmission of COVID-19, the following measures have been implemented across all our branches with effect from 23 March 2020:

1. Customers who require branch banking services are encouraged to obtain a queue number via our SMS Q system. Simply SMS BOC Q to 8778 8088 to receive a queue number and updates on the queue situation at your preferred branch so that you can visit the branch nearing your turn to be served. This is to minimise overcrowding at our branches.

2. Limits have been placed on the number of customers allowed to be physically present at each branch at any given time, depending on the branch size.

3. To practise safe distancing, customers will be spaced out at queues outside the branches and are advised to sit one metre apart as indicated by the demarcated seats in the branches.

Precautionary measures announced previously to ensure the health and safety of our customers and staff are still being taken by the bank, including temperature screening, health declarations, daily sanitisation of our branches and refusal of entry to customers who show symptoms of being unwell.

For your convenience and to minimise health risks, we encourage you to bank online with us via our online banking and mobile banking platforms when possible.

Thank you for your understanding and support.

Bank of China Limited Singapore Branch
26 March 2020

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