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SMS Alerts Service



Service Introduction

BOC SMS Alerts is a free, value-added service that keeps you updated on your banking transactions by sending SMS alerts to the mobile number registered in the Bank's records. The default threshold limit for SMS alerts is S$500 and SMS alerts will be sent for transaction amounts that exceed the pre-set threshold limits that you have set.

SMS alerts are valid for mobile numbers registered in Singapore and countries such as Australia, Cambodia, Canada, China (other than "Hong Kong, China", "Macau, China", "Taiwan, China"), France, Indonesia, Laos, Malaysia, Philippines, Thailand, United Kingdom and Vietnam.

You can now keep track of your transactions on-the-go and receive instant alerts on your deposit accounts, as well as on your credit and debit cards. You will receive SMS alerts under normal circumstances, from sender BOCSG for SMS alerts from Bank of China Singapore Branch, unless in the event of network disruptions or problems with your communication device that prevents you from receiving the alerts.

Service Function

BOC SMS Alerts includes notice to active accounts on financial transactions and notice to active accounts on non-financial transactions.

These are some of the SMS Alerts that you will receive:

Banking Account Alerts:

  • Account Debit Transactions
  • Account Credit Transactions
  • Debit Card Transactions
  • Credit Card Transactions ,including overseas transactions
  • Update of Personal Particulars
  • International Inward/Outward Remittance

Personal Online and Mobile Banking Alerts:

  • Add Funds Transfer Payee
  • Add Bill Payment Payee
  • All forms of Funds Transfers, including International Remittance and CNY Pre-Settlement Remittance
  • Bill Payments ,including credit card payments

For security purposes, Personal Online and Mobile Banking SMS Alerts is a mandatory service. You are not required to opt-in and these alerts will be available to you once you have applied for Personal Online and Mobile Banking Services

ATM and Banking Services Alerts:

  • ATM Cash Withdrawals
  • Overseas ATM Cash Withdrawals
  • Cheque Clearing
  • GIRO Arrangements

Reminder:

Banking Account refers to Current/SGD Savings/Multi-Currency Savings/Time Deposit and other types of BOC accounts with ATM/Debit Card issued by BOC. All the above accounts will be automatically enrolled in BOC SMS Alerts Service. BOC SMS Alerts Service is governed by the Terms and Conditions Governing Accounts (Part H. TERMS AND CONDITIONS GOVERNING SMS ALERTS SERVICE).

For enquiries, please contact our customer service hotline at 1800 6695566 or visit a BOC branch directly.

Frequently Asked Questions

1. How do I register for BOC SMS Alerts?

This service is available to all BOC customers with a BOC Personal Savings/Current account and/or Principal /supplementary Credit Card. You can subscribe to BOC SMS Alerts service at any BOC branch.

2. What types of mobile numbers are valid for BOC SMS Alerts?

BOC SMS Alerts are valid for mobile numbers registered in Singapore and countries such as Australia, Cambodia, Canada, China (other than "Hong Kong, China", "Macau, China", "Taiwan, China"), France, Indonesia, Laos, Malaysia, Philippines, Thailand, United Kingdom and Vietnam.

3. When will I receive BOC SMS Alerts?

Once an SMS alert is sent out from our system, it will be transmitted to you via your telecommunication network. BOC SMS Alerts are valid for mobile numbers registered in Singapore and countries such as Australia, Cambodia, Canada, China (other than "Hong Kong, China", "Macau, China", "Taiwan, China"), France, Indonesia, Laos, Malaysia, Philippines, Thailand, United Kingdom and Vietnam. Mobile network failure at any point may cause a delay or failure in receiving the alert at your end during transmission and you may not receive the alert on the same day.

Please note that BOC SMS Alerts are only available on GSM and GSM1800 networks. CDMA network is not supported.

4. How do I register or de-register for BOC SMS Alerts?

Please visit any BOC branch to register or de-register forBOC SMS Alerts Service.

5. What are the Terms and Conditions of using BOC SMS Alerts?

The use of BOC SMS Alerts service is governed by the Terms and Conditions Governing Accounts (Part H. TERMS AND CONDITIONS GOVERNING SMS ALERTS SERVICE).

For enquiries, please contact our Customer Service Hotline at 1800 6695566 or +65 6779 5566 from overseas or visit a BOC branch directly.

6. Can I amend the default threshold limit set for Debit Card by the Bank? If so, how do I amend it?

Yes, you can update the default threshold limit via Personal Online Banking under "Debit Card Service" or visit any one of our branches.

7. Can supplementary Credit Card customers receive BOC SMS Alerts?

Yes, supplementary Credit Card customers can also receive BOC SMS Alerts.






 
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