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Frequently Asked Questions (atm5 Shared ATM Network)


Q1: What is atm5?

ANS:atm5 is a shared ATM network among the following participating Qualifying Full Banks (QFBs):

  • Bank of China
  • Citibank
  • HSBC
  • Maybank
  • Standard Chartered Bank
  • State Bank of India

Q2:How would I know which ATMs are participating in the shared ATM network under atm5?

ANS:ATMs that participate in the shared ATM network will bear the atm5 logo: 

Q3:What services can I perform on the atm5 network?

ANS:Currently, you can perform balance enquiries and cash withdrawals.

Q4:Are there any fees and charges for using the ATMs in the atm5 network?

ANS:No, there is no transaction fee for cash withdrawals at the ATMs in the atm5 network.

Q5:Do I need to change my BOC ATM card in order to access the atm5 network?

ANS:No, you do not need to change your card. You can use your BOC MasterCard debit card issued by Bank of China, Singapore Branch to access the network.

Q6:Can I access the shared ATM network using my BOC ATM card issued by other countries/regions such as China, Malaysia or Thailand?

ANS:No, you can only access the shared ATM network with BOC MasterCard debit cards issued in Singapore.

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