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As a user to our BOC online and mobile banking facilities, you play an important role in securing your banking transactions. We strongly recommend the following safe practices to ensure privacy and security at all times:
1.Install and set your anti-virus and anti-spyware software in your personal computers and mobile devices to allow automatic updates daily.
2.Update your operating systems, install anti-virus and firewall software with security patches or newer versions on a regular basis.
3.Remove file and printer sharing when your computers are connected to the Internet.
4.Backup critical data and encrypt these data with minimal 128-bit encryption on a regular basis.
5.Do not disclose personal, financial or credit card information to little-known or suspect websites.
6.Keep your Electronic Banking username, password and eToken confidential at all times. Do notify us immediately if you have lost your eToken or detect any abnormal transaction.
7.Do not allow anyone (without exception) to use your Electronic Banking username, password and eToken, as you are responsible for all transactions undertaken with your username and password.
8.Change your password regularly and do not recycle your recently used password.
9.Do update us immediately when you change your contact details.
10.Do not click on links from emails or install any programs from doubtful origins.
11.Do not perform any online transaction on computers that you suspect are compromised.
12.Do not open email attachments from strangers.
13.Delete and block junk or chain emails.
14.Ensure that you read and follow the instructions carefully before using your SMS OTP.
15.Do read the transaction details in the SMS alerts carefully. Do validate that the SMS messages reflect your actual transaction requests.
16.Never leave your online session unattended. Log off your online session and clear browser cache after the online session.
17.Do not use public or internet cafe or computers to access online services or perform financial transactions.
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