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   BOC Singapore >> Self Services >> FAQ

Frequently Asked Questions (Tele-banking Service of Personal Account)


 

1. How do I apply for Tele-Banking Service?

To apply for Tele-banking Service, you need to have at least one account (savings, current or time deposit account)with us. Please visit any of our branches during office hours, together with your valid identity card or passportand pass/permit.

2.What do I need to access Tele-Banking service?

You will receive a password mailer once your application is successful.

To access Tele-banking service, please dial our customer service hotline 1800 66 95566, and follow the IVR instruction,key in your customer number or card number or account number followed by #, then your 6- digit password (note: without #).

3.How can I link or unlink my account?

For account linkage,please visit any of our branches with your NRIC or passportand pass/permit.

4.What are the services available forTele-banking?

  • Account Balance enquiries
  • Transaction Details enquiries
  • Cheque status enquiries
  • Cashier's Order status enquiries
  • Account Serial Number enquiries
  • Report Lost (Freeze an account and stop cheque payment)
  • Fund transfer
  • Request for monthly statement or chequebook
  • Financial Information Enquiries
  • Roaming Services
  • Pin change
  • speak to customer service officer

5.What are the types of Funds Transfer that I may do?

There are three types of fund transfer:

1. Transfer between your own BOC accounts

Please visit any of our branchesandlink your accounts to Tele-banking.

2. Third party Funds Transfer

Please visit any of our branchesto add third party payee. Only applicable for inter-branch transfer within BOC accounts.

3. Credit card repayment

Your Debit Card / ATM Card must link to Tele-banking.

You can make payment from your linked Debit Card / ATM Card to BOCCredit Card only.

6.How do I add a payee for fund transfer?

Please proceed to our branches in person to add payeebefore you can makefund transfer.Payee's account number is required.

For credit card repayment, you need to link your card and add payee at our branches. Payee's account number is required.

7.When can I perform a Fund Transfer?

Type of Transfer Transaction Time
Transfer to own account (same currency) within the Bank 7*24, except  system maintenance period
Transfer to own account (Cross currencies) within the Bank 9:30 hour - 16:30 hour
Transfer to other accounts within Bank 7*24, except system maintenance period

8.Can I perform cross currency transfer for the same multi-currency savings account?

This service is currently not available.

9.Can I perform cross-currency transfer?

Cross-currency fund transfer can be made from Multi-currency account to other types of accounts.

For saving and current account, cross-currency fund transfer is applicable only if  the debiting account is denominated in SGD.

Fund transfer is not available for Time Deposit account.

10.What is the transfer limit for funds transfer?

Type of transaction Per Transaction Per day
Transfer to your own account within the Bank (same or cross currency) SGD10,000 SGD 10,000
Transfer to other accounts within Bank SGD10,000 SGD10,000
Credit card repayment SGD10,000 SGD10,000

Note: The Bank will regularly review these limits and for security reasons may change the maximum transaction limits that can be made through the Service.

11. I make changes to my transaction limit?

Transaction limit is capped at SGD10,000.  Please come down to our branches with your IC or passport and pass/permitto make changes to the transaction limit.

12. How can I perform a stop cheque payment or make enquiry on cheque status?

You will need to key in the 10 or 11 digit account number (please refer to your cheque book for the account number) plus 6 digit cheque number to perform stop cheque payment or makeenquiry on cheque status.

13. What is roaming services?

You will only need to enter a country code,and your line will be transferred to the IVR main menu of that particular country accordingly.

14. How can I terminate the Service?

You may terminate the Service by submitting the Tele-banking Service Application Form by indicating cancellation of the Service to the Bank.

15. Contact Us

Please call 1800-6695566 or email enquirysg@bank-of-china.comshould you have any queries on Tele-bankingservice.

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