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   BOC Singapore >> Self Services >> FAQ

Frequently Asked Questions(Closure of South Sub-Branch)


 

Q1:When is South Sub-Branch’s last day of operation?

ANS: The last day of operation is on 24 May 2014. The branch will cease operation with effect from 25 May 2014 onwards.

Q2: How will the branch closure affect me if I previously opened my account(s) at South Sub-Branch?

ANS: Your existing account information will remain unchanged and will not be affected by the closure. You may proceed to any of our other branches for banking transactions.

Q3: I have a safe deposit box at South Sub-Branch. How will the branch closure affect me?

ANS: As we will be terminating the safe deposit box services at South Sub-Branch, we would appreciate if you can collect all the items in your safe deposit box by 24 May 2014. There will be a refund of rental fees based on remaining months on the lease that you have previously been charged.

For customers who are unable to clear the items in your safe deposit box by 24 May 2014, we have made special arrangements to extend the safe deposit box services up to 30 September 2014 for you to collect your items during Monday to Friday, from 9.00am to 5.00pm, and Saturday, from 9.00am to 12.00pm (exclusive of Public Holidays). However, if you are unable to vacate the box by 30 September 2014, the Bank will have no choice but to break open the box as per our internal procedures.

Should you still require safe deposit box services, you may go to either BOC’s Main Branch or Katong Sub-Branch, where safe deposit box rentals are available on a first-come-first-served basis.

Q4: What are the opening hours for South Sub-Branch during which I can go down to clear my safe deposit box items?

ANS: From 15 March to 24 May 2014, you may proceed to South Sub-Branch during normal branch banking hours.

Banking Hours: Mon – Fri 9:00 – 15:30

Sat 9:00 – 11:30

Closed on Public Holidays

From 25May 2014 to 30 September 2014, you may proceed to South Sub-Branch during the following hours:

Banking Hours: Mon – Fri 9:00 – 17:00

Sat 9:00 – 12:00

Closed on Public Holidays

Q5: Are the annual rental rates for safe deposit boxes at Main Branch and Katong Sub Branch the same as South Sub Branch?

ANS: No, please refer to the fees and charges below:

South Sub-Branch
(to be terminated)
A Mini Box 3.25” x 4.25” x18” $ 60 + GST
B Small Box 4” x 8” x 20” $ 100 + GST
C Medium Box 5” x 10” x 20” $ 150 + GST
Main Branch A Small Box 4” x 8” x 20” $ 100 + GST
B Large Box 8” x 8” x 20” $ 180 + GST
C Huge Box 16” x 17” x20” $ 450 + GST
Katong Sub-Branch A Ultra-Small Box 4” x 5” x 20” $ 70 + GST
B Small Box 4” x 8” x 20” $ 100 + GST
C Medium Box 5” x 10” x 20” $ 150 + GST

Q6: Where are your other branches located and what are their operating hours?

ANS: We have 5 other branches in Singapore that you may visit for your banking needs.

Main Branch

4 Battery Road, Bank of China Building

Singapore 049908

Banking Hours: Mon – Fri 9:00 – 15:30

Sat 9:00 – 11:30

Chinatown Sub-Branch

60 Eu Tong Sen Street, #01-01, Furama City Centre

Singapore 059804

Banking Hours: Mon – Fri 9:30 – 16:30

Sat 9:30 – 12:30

Katong Sub-Branch

188-192 East Coast Road

Singapore 428898

Banking Hours: Mon – Fri 9:00 – 15:30

Sat 9:00 – 11:30

North Sub-Branch

133 Middle Road, BOC Plaza

Singapore 188974

Banking Hours: Mon – Fri 9:00 – 15:30

Sat 9:00 – 11:30

Tampines Sub-Branch

10 Tampines Central 1, #B1-22 Tampines 1

Singapore 529536

Banking Hours: Mon – Sat11:00 – 18:30 (Banking Services)

11:00 – 19:30 (Loans, Investment & Insurance Services)

All branches are closed on Public Holidays.

Q7: Will the BOC ATMs at Maxwell House (South Sub-Branch) still remain after the closure of the branch?

ANS: No, they will be removed and cease operation from 25 May 2014. You may visit any of our branches or off-site ATMs for your banking needs.

Main Branch

4 Battery Road, Bank of China Building

Singapore 049908

Chinatown Sub-Branch

60 Eu Tong Sen Street, #01-01 Furama City Centre

Singapore 059804

Katong Sub-Branch

188-192 East Coast Road

Singapore 428898

North Sub-Branch

133 Middle Road, BOC Plaza

Singapore 188974

Raffles City Shopping Centre

252 North Bridge Road, #B1-43A, Raffles City Shopping Centre

Singapore 179103

Bukit Panjang Plaza

1 Jelebu Road, #01-K7 Bukit Panjang Plaza

Singapore 677743

Resorts World Sentosa

26 Sentosa Gateway, #01-K106 Resorts World Sentosa

Singapore 098138

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