BANK OF CHINA GLOBAL WEB SITE
ENGLISH | 简体中文

 



   BOC Singapore >> Self Services >> FAQ

Frequently Asked Questions(BOC Chinese Cultural Debit Card)


 

1: What is BOC Chinese Cultural Debit Card?

BOC Chinese Cultural Debit Card is a Platinum MasterCard issued by Bank of China Singapore Branch and it allows cardholders to enjoy exclusive privileges at China Cultural Centre. With this card, you will be able to enjoy more convenience and bring you closer to Chinese arts and culture.

2. What are the privileges for BOC Chinese Cultural Debit Card?

The card can bring you closer to the Chinese arts and culture with the free access to the library services in China Cultural Centre and discounts to the performance tickets and training classes.

3. What is the function of the barcode at the back of the card?

Once the barcode has been activated, you will be able to enjoy free access to the library services in China Cultural Centre.

4. How do I activate the barcode if I wish to enjoy the library services in China Cultural Centre?

For activation of the barcode, you are required to visit China Cultural Centre personally with your NRIC, Passport or Singapore work permit together with your BOC Chinese Cultural Debit Card to process your request.

5. Can I continue to use my BOC Chinese Cultural Debit Card when I don’t activate the barcode at the back of the card?

Yes. The activation status of the barcode will not affect the usage of the card.

6. Do I need to pay deposit when the barcode at the back of the card has been activated?

Yes. You are required to pay a deposit of S$20 in the library of China Cultural Centre once the barcode at the back of the card has been activated. It will be refunded back to you when you deactivate the barcode.

Currently the required deposit set by China Cultural Centre is S$20 which can be amended from time to time under China Cultural Centre’s policy.

7. Can I continue to access the library services if I lose my BOC Chinese Cultural Debit Card?

You are required to visit the China Cultural Centre personally with your NRIC, Passport or Singapore work permit to deactivate the barcode of the lost card. If you wish to continue to access the library services, you will need to activate the barcode on your replacement card at China Cultural Centre.

8. How do I deactivate the barcode at the back of the card?

You are required to visit China Cultural Centre personally with your NRIC, Passport or Singapore work permit to process your request. Once completed, your deposit will be refunded to you.

9. Can I continue to use my BOC Chinese Cultural Debit Card if I were to deactivate the barcode at the back of the card?

Yes. Deactivation of the barcode will not affect the usage of the card.

10. Can I get a refund of the deposit if I cancel my BOC Chinese Cultural Debit Card?

You are required to visit a BOC branch with your documents for card cancellation. Once the card is cancelled, the barcode at the back of the card will be invalid. To cancel your access to the library services in the China Cultural Centre, you are required to visit China Cultural Centre with your documents to process your request and you will be able to receive the refund of your deposits.

11. How can I receive free tickets to the activities in China Cultural Centre?

We will be launching promotions with China Cultural Centre from time to time. If you are qualified for the tickets, we will keep you informed on the collection of tickets via SMS or mail prior to the event date. You can refer to the terms and conditions when the promotions are confirmed.

  [ Close ]

 
· Useful Information on Renminbi Related Products and Services
· Credit Cards FAQ

Self Services

     Personal Online Banking
     Corporate Online Banking
     Mobile Banking
     e-Payment
     ATMs
     SMS Alerts Service
     Forms Download
     FAQ

 
  ·Personal Data Protection Policy  ·Terms & Conditions  ·Copyright  ·Contact Us  
 
Copyright © BANK OF CHINA(BOC) All Rights Reserved.