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Frequently Asked Questions (PayNow)


 

A. About PayNow

1. What is PayNow?

2. Which are the PayNow participating banks?

3. What are the operating hours of PayNow?

4. Can I use PayNow to transfer funds to a bank account overseas?

B. PayNow Registration

1. How do I register for PayNow with Bank of China?

2. What types of bank accounts can I link my PayNow Proxies to?

3. For a joint account, can all joint account holders link their Proxies to the joint account?

4. What will happen if I close the bank account linked to my PayNow Proxies?

5. Can I change the bank account linked to my PayNow Proxy?

C. PayNow Lookup

1. What is a PayNow Lookup?

D. PayNow Proxy

1. What is a PayNow Proxy? What Proxies can I use?

2. Can I register my FIN as a PayNow Proxy?

3. Can I link both my Proxies (NRIC and mobile number(s)) to the same bank account?

4. Can I register a foreign mobile number as a PayNow Proxy?

5. Can I link the same Proxy with another bank?

6. Can I link one Proxy (such as my mobile number) to one bank account and another Proxy (such as my NRIC number) to another bank account?

7. How do I update my mobile number PayNow Proxy with Bank of China?

8. I am not able to register my mobile number as a PayNow Proxy via Bank of China Personal Online Banking or the Bank of China Mobile Banking App. The system informs me that my mobile number has already been registered with another bank. What should I do?

9. What if a third party attempts to register my mobile number as a PayNow Proxy?

E. PayNow Nickname

1. What is a PayNow Nickname? How should I choose my nickname?

2. Can I change the PayNow Nickname associated with my PayNow Proxy?

F. Transfers using PayNow

1. How does a PayNow funds transfer work?

2. How would I know if my intended recipient is registered with PayNow?

3. What will happen if my intended recipient is not registered with PayNow?

4. What is the transfer limit for PayNow?

5. When do I need to add a new PayNow Recipient?

6. How can I ensure that the person/merchant I am transferring funds to is the correct person/merchant?

7. What if I accidentally transfer funds to the wrong PayNow Proxy (e.g. wrong mobile number)?

8. What if I receive an unexpected payment from an unknown source via PayNow?

9. How will I know if my PayNow transfer is successful?

G. Others

1. Are there any fees associated with using PayNow?

2. Are there any Terms and Conditions that I would need to agree to in order to use PayNow?

3. Is PayNow operated by a third party service provider? Will my data be shared with this third party service provider?

A. About PayNow

1. What is PayNow?

PayNow is an electronic funds transfer service that allows you to transfer SGD funds instantly to a recipient, using the recipient's designated mobile number, NRIC/FIN, Merchant UEN or PayNow QR code instead of bank account number. You will be able to transfer SGD funds via PayNow up to your maximum daily local funds transfer limit. For more information, please refer to Question 2 of Section F below. You can check and update this limit via our Bank of China Personal Online Banking platform.

A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks, and has to register his/her mobile number or NRIC/FIN as a PayNow Proxy with the relevant participating bank.

Please note that Bank of China's PayNow service offers registration using your designated mobile number or NRIC number only.

2. Which are the PayNow participating banks in Singapore?

  • Bank of China (new)
  • Industrial and Commercial Bank of China (new)
  • DBS Bank/POSB
  • Citibank
  • HSBC
  • Maybank
  • OCBC Bank
  • Standard Chartered Bank
  • United Overseas Bank

3. What are the operating hours of PayNow?

PayNow is available 24/7 x 365 days a year.

4. Can I use PayNow to transfer funds to a bank account overseas?

No. PayNow can only be used for Singapore Dollar funds transfers between participating banks in Singapore.

B. PayNow Registration

1. How do I register for PayNow with Bank of China?

You can register for PayNow via our Bank of China Personal Online Banking or Mobile Banking App platforms.

During registration, you will be asked to:

  • 1. Select the Bank of China account number that you wish to link to your selected PayNow Proxy (mobile number and/or NRIC number), and
  • 2. Set a PayNow Nickname for your registration.

You will receive an SMS acknowledgement upon successful completion of your registration.

Please note that you will need to register for PayNow first, before you can receive funds in your Bank of China account via PayNow.

2. What types of bank accounts can I link my PayNow Proxies to?

All single, joint-alternate and joint-all Bank of China current and savings accounts are eligible to be linked to PayNow Proxies. However, please note that joint-all accounts can only receive funds and cannot be used to send funds.

3. For a joint account, can all joint account holders link their Proxies to the joint account?

Yes, each joint account holder can choose to link his/her own PayNow Proxies to the same joint account.

4. What will happen if I close the bank account linked to my PayNow Proxies?

Once you close your bank account, all PayNow Proxies linked to that account will automatically be de-registered.

5. Can I change the bank account linked to my PayNow Proxy?

Yes, you may change the bank account linked to your PayNow Proxies by using the "Update" option via the Bank of China Personal Online Banking or Mobile Banking App platforms.

C. PayNow Lookup

1. What is a PayNow Lookup?

When a sender wishes to transfer funds to you or to a merchant via PayNow, he/she will enter your PayNow Proxy and perform a Lookup.

Your PayNow Nickname/merchant name will be displayed so that the sender will be able to verify that he/she is indeed transferring funds to the right recipient.

Please note that Bank of China may limit the number of times a user can perform a Lookup within a certain time period. We will at our discretion, suspend or withdraw the PayNow service from any user found abusing the Lookup feature.

D. PayNow Proxy

1. What is a PayNow Proxy? What Proxies can I use?

A PayNow Proxy is a personal identifier that you can link to your bank account in order to send or receive funds via PayNow.

Existing customers with valid Bank of China personal current/savings accounts can link the following Proxies to their bank account(s):

  • a. NRIC number registered with Bank of China;
  • b. A mobile number (local or foreign*) registered with Bank of China.

Please note that you will only be able to register your NRIC number and/or mobile number(s) on record with Bank of China as PayNow Proxies.

*For any PayNow mobile number registration, only mobile numbers registered in Singapore and the following countries/regions, namely China, Malaysia, Thailand, Cambodia, Vietnam, United Kingdom and Canada are supported.

2. Can I register my FIN number as a PayNow Proxy?

Please note that Bank of China does not currently support the registration of FIN number as a PayNow Proxy. You are advised to use your bank-registered mobile number if you do not have a valid NRIC number.

[Nonetheless, you may send money via PayNow using either the NRIC or FIN number of any PayNow recipient with another participant bank.]

3. Can I link both my Proxies (NRIC and mobile number(s)) to the same bank account?

Yes, you may link both Proxies (NRIC and mobile number) to the same bank account. Please note that both of your Proxies must be an NRIC number and mobile number registered with Bank of China.

4. Can I register a foreign mobile number as a PayNow Proxy?

For any PayNow mobile number registration, only mobile numbers registered in Singapore and the following countries/regions, namely China, Malaysia, Thailand, Cambodia, Vietnam, United Kingdom and Canada, are supported.

5. Can I link the same Proxy with another bank?

No. If you have already linked your Proxy to a Bank of China bank account and wish to register the same Proxy with another bank, you will need to first de-register the Proxy from your Bank of China PayNow service (using the "De-register" option) via Bank of China Personal Online Banking or Mobile Banking App, before you can register the same proxy with another bank.

6. Can I link one Proxy (such as my mobile number) to one bank account and another Proxy (such as my NRIC number) to another bank account?

Yes, you can link one Proxy (such as your mobile number) to one bank account and a different Proxy (such as your NRIC number) to another bank account. The two bank accounts can be from two different PayNow participating banks.

7. How do I update my mobile number PayNow Proxy with Bank of China?

If you have recently changed your mobile number, please first update your new mobile number on record with Bank of China. You can visit any Bank of China branch to update your mobile number.

Once you have updated your mobile number with us, your old mobile number will automatically be de-registered from PayNow.

You can then register your new mobile number as a PayNow Proxy via Bank of China Personal Online Banking or the Bank of China Mobile Banking App.

8. I am not able to register my mobile number as a PayNow Proxy via Bank of China Personal Online Banking or the Bank of China Mobile Banking App. The system informs me that my mobile number has already been registered with another bank. What should I do?

Please note that you will not be able to register the same mobile number as a PayNow Proxy with two different banks for the PayNow service.

If you have already registered this mobile number as a PayNow Proxy with another bank, you will need to first de-register your Proxy from the other bank before you may proceed to register your mobile number as a PayNow Proxy with Bank of China.

If you have never registered your mobile number as a PayNow Proxy with another bank, such a situation might arise if your mobile number is a recycled mobile number that used to belong to someone else. In such an event, please contact our 24-hour customer service hotline at 1800 66 95566 or + (65) 677 95566 (if dialling from overseas) to report this issue so that our bank officer may assist you accordingly.

9. What if a third party attempts to register my mobile number as a PayNow Proxy?

Please note that only mobile numbers registered with Bank of China can be registered as PayNow Proxies with us, i.e. you will not be able to type in any mobile number that you wish to register if it is not on record with Bank of China. Your PayNow Proxy mobile number will be extracted from the bank's internal database based on the mobile number that you have registered with us. It is therefore important that you provide us with your updated contact particulars so that we can reach you to resolve any matters related to PayNow.

As an additional control measure, when a mobile number is being registered as a PayNow Proxy in our Bank, an SMS-One Time Password (OTP) will be sent to that mobile number to verify that the registrant is indeed the rightful owner of the mobile number.

E. PayNow Nickname

1. What is a PayNow Nickname? How should I choose my Nickname?

When you link a PayNow Proxy to your bank account, you will be asked to enter a PayNow Nickname as well. You are encouraged to choose a nickname that can help others to identify who you are when using PayNow.

When a sender who wishes to transfer funds to you via PayNow, he/she will enter your PayNow Proxy and perform a Lookup, which will then return your Nickname. This Nickname will enable the sender to verify that he/she is indeed transferring funds to the right person.

2. Can I change the PayNow Nickname associated with my PayNow Proxy?

Yes. You may go to Bank of China Personal Online Banking or Mobile Banking App and click on the Registration Management - Update option to update your PayNow Nickname.

F. Transfers using PayNow

1. How does a PayNow funds transfer work?

Sending money to a recipient:

  • Login to Bank of China Personal Online Banking or Personal Mobile Banking App
  • Select PayNow Transfer
  • Select the debiting account with Bank of China
  • Select To Mobile Number, NRIC or UEN
  • Enter the Proxy details and click on the Search Nickname/UEN button
  • Your recipient's Nickname/Merchant name will be shown
  • Enter the transfer amount
  • Click on Proceed to complete the transaction

Receiving money via your designated PayNow Proxy

  • Inform the sender of your designated PayNow Proxy (NRIC number or mobile number) and PayNow Nickname
  • Inform sender to send funds to your designated Proxy, using the PayNow option on his/her bank's internet banking or mobile banking platform(s)

2. How do I know if my intended recipient is registered with PayNow?

If your intended recipient is registered with PayNow, when you perform a Search Nickname/UEN under Bank of China Personal Online Banking or Personal Mobile Bank App, the intended recipient's Nickname/Merchant name will be shown.

If your intended recipient is not registered with PayNow, when you perform a Search Nickname/Merchant name under Bank of China Personal Online Banking or Personal Mobile Bank App, there will be a message to inform you that your intended recipient is not registered for PayNow service.

3. What will happen if my intended recipient is not registered with PayNow?

If your intended recipient is not registered with PayNow, you will not be able to transfer any funds via PayNow to him/her.

4. What is the transfer limit for PayNow?

The maximum limit for PayNow transfers is the same as your daily local transfer limit. You can manage this limit online via Bank of China Personal Online Banking platform.

Please note the following:

  • PayNow transfers (up to a cumulative daily limit of S$1,000) can be performed without requiring your E-Token / SMS-OTP for each channel.
  • PayNow transfers above S$1,001 will require you to perform transaction signing (using your E-Token) to add the recipient as a PayNow payee.
  • PayNow transfers above S$1,001 to $10,000 will require your E-Token / SMS-OTP to perform such transfers.
  • PayNow transfers above S$10,001 will require you to perform transaction signing (using your E-Token).

5. When do I need to add a new PayNow Recipient?

If you want to transfer above S$1,000 to a recipient or you have utilised your daily limit of S$1,000, you will need to add the recipient as a new PayNow Payee in your Personal Online or Mobile Banking App in order to proceed with your PayNow transfer.

Please note the following:

  • Login to Bank of China Personal Online Banking or Personal Mobile Banking App
  • Select PayNow Payee Management
  • Click on New Payee
  • Select the proxy type Mobile Number/NRIC/FIN/UEN
  • Enter the Proxy details and the system will perform a lookup for the proxy details
  • Your recipient's Nickname/Merchant name will be shown
  • Click on Next button and review the details
  • Click on Confirm to complete the transaction

6. How can I ensure that the person/merchant I am transferring funds to is the correct person/merchant?

Prior to performing a PayNow transfer, you should check whether the PayNow Proxy you are sending funds to belongs to your intended recipient.

During the PayNow transfer process, once you enter the PayNow Proxy that you wish to pay, a lookup will be performed and the PayNow Nickname/Merchant name associated with the Proxy will be displayed.

Do ensure that the displayed Nickname/Merchant name belongs to the person/merchant to whom you are transferring funds.

7. What if I accidentally transfer funds to the wrong PayNow Proxy (e.g. wrong mobile number)?

If you have transferred funds to an unintended recipient, you can call the mobile number that you have used to send the funds to, to inform the unintended recipient of the erroneous transfer and to request a refund of the funds.

If there is no response from the unintended recipient, you can call our bank for assistance via our 24-hour customer service hotline at 1800 66 95566 or + (65) 677 95566 (if dialling from overseas).

In addition, you are strongly encouraged to lodge a police report and be responsive to police investigations.

The bank will try its best to recover the funds on your behalf. However, please note that the bank does not guarantee successful recovery of such funds and you are encouraged to be prudent to check the Nickname/Merchant name and Proxy details before submitting any transfer.

8. What if I receive an unexpected payment from an unknown source via PayNow?

If you become aware of or have been informed that you have received any funds through PayNow that you are not entitled to, please inform the Bank promptly by calling our 24-hour customer service hotline at 1800 669 5566 or +(65) 6779 5566 (if dialling from overseas) so that we may take the necessary steps to reverse such transaction.

Please note that if we are informed by the sender of any funds (or any authorised representative) that a transfer was made to you erroneously, we shall have the right to, and may reverse such transaction, pursuant to our Terms and Conditions Governing Accounts without further reference to you. If you wish to dispute the error alleged by the sender, you may approach the sender of the funds directly.

We wish to highlight that under Section 403 of the Penal Code, it is a criminal offence to hold or use funds that do not belong to you.

9. How will I know if my PayNow transfer is successful?

Simply log in to Bank of China Personal Online Banking or Mobile Banking App to check the status of your PayNow transfer 5 minutes after the online transaction is completed.

Click PayNow Transfer > PayNow Enquiry to check on the final status.

You will also receive an SMS notification on the status of your PayNow transfer.

G. Others

1. Are there any fees associated with using PayNow?

There are no fees associated with using PayNow.

2. Are there any Terms and Conditions that I would need to agree to in order to use PayNow?

By registering for PayNow, you agree to the Terms and Conditions Governing BOC PayNow Service, the Terms and Conditions Governing PayNow QR, the Terms and Conditions Governing Accounts, the Terms and Conditions Governing Electronic Banking Services and any other specific terms and conditions set out in this FAQ.

3. Is PayNow operated by a third party service provider? Will my data be shared with this third party service provider?

PayNow is currently being managed by a third-party service provider appointed by the industry-wide scheme owner for PayNow.

To facilitate the seamless Lookups of PayNow Proxies across all PayNow participating banks, all PayNow related data will be stored in a central database operated by this third-party service provider. Adequate measures have been implemented to ensure the integrity, security and confidentiality of such data.

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