Important notice about our banking service for non personal accounts of Bank of China (UK) Limited

Dear customers,

We continually develop our banking IT system with the aim of providing you with a better customer service and more efficient system performance. Over the weekend of 25-26 October 2014 we will be upgrading and integrating our banking IT system with Bank of China’s head office in Beijing, China. We believe this will improve your banking experience with us.

This change will take three days to complete and therefore all our branches will have to be closed over this period – from 9am on 24 October to 9am on 27 October 2014. Unfortunately, this means that during this period, we will not be able to provide any counter services to you and you may have no access to the internet banking service. Our branches and IT systems will be back to normal from 9am on 27 October 2014.

With effect from 27 October 2014 we will be making the following changes to our products and services:

If you have Business Current account(s) with us, please be aware that we are introducing longer account numbers for your current account, but your existing numbers on cheques, standing orders and direct debits will continue to apply.

If you have 7 days or 30 days notice account(s) with us, your existing 7 days and 30 days notice accounts will all be replaced by Instant Access Savings accounts. This will have the benefit that no notice needs to be given before withdrawing money, making a remittance or carrying out a foreign exchange transfer. Passbooks will no longer be necessary and all transactions will be shown on bank statements or via internet banking. Instant Access Savings accounts will be available in four currencies (GBP, USD, EUR and HKD) with the availability to carry out cross-currency transfers between Instant Access Savings accounts and a normal Current account. There will be no foreign currency charge or handling fee. The rate of interest you currently receive on any savings account will not be changed. New Instant Access Savings accounts will also have new longer account numbers. We will convert your existing Savings account into an Instant Access Savings account and allocate new account numbers to all your savings accounts with us.

If you have Fixed Time Deposit account(s) with us, your existing Fixed Time Deposit accounts will all be replaced by All-in-One Fixed Term Deposit accounts. These will be available in fifteen currencies with flexible maturities up to twelve months. The rate of interest you currently receive on any Fixed Time Deposit account will not be changed. Fixed Term Deposits will also have longer account numbers, but your existing numbers will continue to apply until the next rollover date.

Bank statements. Customers who receive bank statements will expect to see changes to their October bank statements. They will be issued two bank statements: one statement, in the current format, which will cover the period until 26 October 2014 inclusive, and another statement, in a new format, covering the period from 27 October 2014 up to and inclusive a statement closing date (e.g. 31 October 2014 in respect of monthly statements, or a later date, in respect of other types of statements). All new bank statements issued after 27 October 2014 will contain new account numbers of your bank accounts.

Please also find enclosed updated Terms and Conditions (non personal accounts) together with a revised Tariff of Banking Charges (non personal accounts). The attached Terms and Conditions contain a number of changes, for example, additional conditions in respect of Money Market Accounts. The Tariff of Banking Charges has also been amended. In particular, please be aware that the minimum current account quarterly service charge of £15 has been replaced by a minimum current account monthly charge of £5. This monthly charge will no longer cover any extra charges (for example, paid in cash handling fees, fees that apply to cheque clearing etc.) as all such fees and charges will be in addition to the minimum current account monthly charge. The updated Terms and Conditions and the revised Tariff will be effective from 27 October 2014.

You don’t need to do anything because we will carry out all the necessary changes on all of your accounts with us.

Please also be aware that our banking IT system upgrade and system integration with Bank of China’s head office will require a transfer of personal data to China (e.g. personal data of individuals who represent our customers in dealings with us, or who own and/or are responsible for the management of our business and corporate customers). Such transfer of personal information will be made in accordance with the requirements of the Data Protection Act 1998, and we will continue to protect the personal data, and act as data controller.

I hope you will not notice any significant change in our relationship with you. If you are not happy with these changes or the changes to the Terms and Conditions (non personal accounts) and/or the revised Tariff of Banking Charges (non personal accounts), you have the option to close your accounts with the bank. Otherwise, if you have any questions, please call our customer service line, 0845 519 5566 from UK (+44 20 7282 8926 from overseas), refer to our ‘Frequently asked questions’ on our website, contact your relationship team, or speak to our counter staff who will be happy to help. You will be able to find detailed information about system upgrade on our website http://www.bankofchina.com/uk/ that we will be updating from time to time.

Yours sincerely

Bank of China (UK) Limited