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Important notice about our banking service for personal customers of Bank of China (UK) Limited


 

Dear customer,

Important news about our banking service

We are continually developing our banking IT systems with the aim of providing you with better customer service and more efficient system performance. Over the weekend of 20 -22 November 2015 we will be upgrading our banking IT system. We believe this will improve your banking experience with us.

This change will take three days to complete, and therefore, on Sunday 22 November 2015 our Chinatown Branch and Manchester Branch may be closed, and we will not be able to provide you with counter service on this day. You also may not be able to access to the internet banking service, and your debit card services may be severely disrupted between 20 – 22 November 2015. Please withdraw any cash you may need for this period before the closure time and/or make arrangements with your other service providers for your debit card needs. Our branches and IT systems will be back to normal from 9 am on 23 November 2015.

We apologise for any inconvenience that this may cause to you. If you have any questions, please call our customer service line, 0845 519 5566 from UK (+44 20 7282 8926 from overseas), or speak to our counter staff who will be happy to help. Please visit our website http://www.bankofchina.com/uk/ for further details about the system upgrade and our branches opening hours. The site will be regularly updated to inform customers of the exact times that these system upgrades will be taking place.

Yours sincerely,

Bank of China (UK) Limited
November 2015

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