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Important Notice of Help and Support for Customers during Coronavirus (Covid-19)


 

Dear valued customer,

The coronavirus (Covid-19) pandemic has deeply affected us in many ways and we understand that these are challenging and unprecedented times.

We have put in place the following measures to support and assist customers impacted by coronavirus (Covid-19):

1. Mortgage Payment Holiday: Payment holidays are designed to help you if you are having difficulties making your mortgage payments.

2. Credit Card Payment Deferral: You will be permitted to make no payments for up to a maximum of three months without being considered to be in arrears.

3. Great Wall International Debit Card Withdrawal Limit Increase: If you wish to do so, you can now request an increase in your Great Wall International Debit Card cash withdrawal limit of up to £500 to help you access your money.

4. Avoiding Coronavirus Scams: Guidance and advice on how to protect yourself from scams related to coronavirus.

5. Access to cash: If you are financially impacted by Coronavirus (Covid-19) you can request to withdraw your fixed term deposit before maturity, with no early termination fee and no interest reduction.

For more information on our support measures, please read the attachment of “Coronavirus (Covid-19) Help and Support”.

Our thoughts are with you and your loved ones, take care and stay safe.

Bank of China (UK) Limited
15 April 2020

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