Dear Customers,
To keep our systems up to date and improvements, we sometimes need to carry out essential maintenance. We will be conducting maintenance on our systems on 23rd November 2024. Services on our Personal Online Banking and Personal Mobile Banking will be suspended during the following periods:
| Service Type |
Period of suspension
(UK Local Time) |
Impact Details |
| Personal Mobile and Online Banking |
From 16:00 to 17:00 on 23rd November |
During this period, you will not be able to make payment transactions. However, services such as transaction inquiries, contract inquiries, query report downloads and other inquiry related services may be interrupted for up to 10 minutes. Under such circumstances, you can re-attempt to access these services. |
We recommend arranging your business transactions in advance to avoid any disruptions.
What you can do:
- For critical payments, please complete them outside the maintenance period.
We apologise for any inconvenience you may experience.
Should you have any queries, please contact our customer service hotline: 0800 389 5566 (from the UK) or +44 207 282 8926 (from overseas) between 9:00am to 5:00pm on Monday to Friday, or email to: service.uk@bankofchina.com.
Thank you for your patience.
Bank of China (UK) Limited
21st November 2024
